CONTACT US

If you have any questions, queries or comments please contact the Malvern Hills Trust Office, or use the comment form on the right of this page.

(Office opening times: Monday-Friday 9am-1pm, 2pm-4pm)

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Malvern Hills Trust
Manor House, Grange Road
Malvern, WR14 3EY

T: 01684 892002
E: info@malvernhills.org.uk

Contacting Board members

If you wish, you can contact your local Board member who will listen to your concerns and if necessary take the matter forward.

A panel consisting of Board members, including your local member, if applicable, can be made available it you wish to informally discuss issues.  If the issue is still unresolved, the panel will be able to advise the best way to take this forward.

You may also ask a question at a Board or Committee meeting. This is a formal process that requires the question to be received in writing at the office by noon, 7 days prior to the meeting of the Board/Committee. Each question shall take no more than five minutes, with a maximum of thirty minutes being set aside for all questions.

Board member profiles

Board meeting dates


PROCEDURE FOR DEALING WITH COMPLAINTS


Informal

If you wish to make a complaint either by phone, 01684 892002, or by personal visit, our office is open between 9am - 1pm and 2pm - 4pm weekdays. A member of staff will try to resolve the problem there and then. All written complaints will be acknowledged within five working days. Where research is required a reply will be received within 15 working days.


Formal

If you are not satisfied with the reply the complaint should be made in writing stating the reason why you are not satisfied. The CEO will review the matter and examine any options which may exist for remedying the complaint. The CEO will respond in writing within 15 working days.

If a complaint is still not resolved to your satisfaction, the matter will be referred to a panel consisting the Chairman, Vice Chairman of the Board and relevant Committee Chairman for their consideration. The CEO will arrange for a meeting of the Panel to be convened as soon as possible. The Panel will consider a report from the CEO and the matter will be referred to the full Board.

Any Board member who wishes to take up a formal complaint on your behalf should send in written details to the CEO at Malvern Hills Trust, Manor House, Grange Road, Malvern, Worcestershire, WR14 3EY.