CONTACT US

Contacting the Trust

For enquiries, questions, queries or comments please contact the Malvern Hills Trust Office using the information below, or use the comment form on the right of this page.

If you'd like to get in touch with us out of office hours, please call the office on 01684 892002 and follow the instructions on the answer machine. Our wardens are contactable through the telephone system every day, including evenings and weekends to report issues.

In an emergency, always call 999.

Office opening

The Trust's offices are open for the purchase of car park passes only. Please only use this option if unable to purchase your Levy payer or Annual pass online.

Opening hours are from 9am to 3pm Tuesday to Friday (closed Mondays). Masks are compulsory (from 20th November) unless you are exempt.

Christmas - The office will be closed to the public from 1pm on Thursday 23rd December and will reopen at 9am on Tuesday 4th January 2022. Car parking passes will not be processed during this time.

If you have an urgent enquiry (including grazing livestock issues), please call the office number on 01684 892002 to be transferred to a warden who will respond to your query. In an emergency, always call 999.

Privacy Policy

In line with the General Data Protection Regulations (GDPR) we have updated our privacy policy. For information on the data we collect and how we will use that data, please take a look at our privacy policy below.

Malvern Hills Trust
Manor House, Grange Road
Malvern, WR14 3EY

T: 01684 892002
E: info@malvernhills.org.uk

Name *

Telephone

Email *

Your Message

Are you human?

Contacting Board members

If you wish, you can contact your local Board member who will listen to your concerns and if necessary take the matter forward.

A panel consisting of Board members, including your local member, if applicable, can be made available it you wish to informally discuss issues. If the issue is still unresolved, the panel will be able to advise the best way to take this forward.

Members of the public may ask to make a short statement (maximum 3 minutes) at a Board or committee meeting. This request must be received no later than 12 noon, one clear day before the meeting (e.g. for a meeting on a Thursday evening, by 12 noon on Tuesday). The notice must state the subject matter concerned, and for a committee meeting, this has to be relevant to a matter on the agenda for the meeting.

Board member profiles

Board meeting dates

PROCEDURE FOR DEALING WITH COMPLAINTS

We are pleased to receive complaints (and compliments) as they help us to improve our organisation.

If you wish to make an informal complaint, you can get in touch either by phone, 01684 892002, or email info@malvernhills.org.uk.

If you wish to make a formal complaint please see our complaints procedure for more information.

Complaints procedure

Equality and diversity policy

In carrying out its functions Malvern Hills Trust are committed to promoting equality of opportunity for all, and to ensuring that no individual is discriminated against in the planning and delivery of any of our activities. We therefore aim to ensure that the values of equality, diversity, and respect for all are embedded into everything that we do.

Read our Equality and Diversity policy.

Access for Staff / Board members / Volunteers