CONTACT US

If you have any questions, queries or comments please contact the Malvern Hills Trust Office using the information below, or use the comment form on the right of this page.

Covid-19:  Due to the on-going situation with Covid-19, the MHT offices will be open to the public at reduced hours for the sale of car park passes only for those that are not able to access the online renewal option.

Reduced opening hours
Monday - Closed
Tuesday - 10.00am to 12.45pm
Wednesday - 10.00am to 12.45pm
Thursday - 10.00am to 12.45pm
Friday - 10.00am to 12.45pm

To protect the public and MHT staff, preferred payment option is by card and a 1 in, 1 out policy will apply.  Please respect this and keep 2m apart (as much as possible) for your well being and the safety of our staff and volunteers.

If you'd like to get in touch with us out of office hours, please call the office on 01684 892002 and follow the instructions on the answer machine.  Our wardens are contactable through the telephone system every day, including evenings and weekends to report issues. 

In an emergency, always call 999.

Follow us on social media: Facebook / Twitter

Privacy Policy

In line with the new General Data Protection Regulations (GDPR) we have updated our privacy policy.  For information on the data we collect and how we will use that data, please take a look at our privacy policy below.

Privacy Policy

 

Malvern Hills Trust
Manor House, Grange Road
Malvern, WR14 3EY

T: 01684 892002
E: info@malvernhills.org.uk


Contacting Board members

If you wish, you can contact your local Board member who will listen to your concerns and if necessary take the matter forward.

A panel consisting of Board members, including your local member, if applicable, can be made available it you wish to informally discuss issues.  If the issue is still unresolved, the panel will be able to advise the best way to take this forward.

Members of the public may ask to make a short statement (maximum 3 minutes) at a Board or committee meeting.  This request must be received no later than 12 noon, one clear day before the meeting (e.g. for a meeting on a Thursday evening, by 12 noon on Tuesday).  The notice must state the subject matter concerned, and for a committee meeting, this has to be relevant to a matter on the agenda for the meeting. 

Board member profiles

Board meeting dates


PROCEDURE FOR DEALING WITH COMPLAINTS

We are pleased to receive complaints (and compliments) as they help us to improve our organisation.

If you wish to make an informal complaint, you can get in touch either by phone, 01684 892002, or by personal visit, our office is open between 10 a.m. - 1 p.m. and 2 p.m. - 4 p.m. weekdays. 

If you wish to make a formal complaint please see our complaints procedure for more information.

Complaints procedure 


Equality and diversity policy

In carrying out its functions Malvern Hills Trust are committed to promoting equality of opportunity for all, and to ensuring that no individual is discriminated against in the planning and delivery of any of our activities.  We therefore aim to ensure that the values of equality, diversity, and respect for all are embedded into everything that we do.

Read our Equality and Diversity policy.