CONTACT US

If you have any questions, queries or comments please contact the Malvern Hills Trust Office using the information below, or use the comment form on the right of this page.

Our offices are open at the following times: Monday-Friday 9am-1pm, 2pm-4pm

If you'd like to get in touch with us out of office hours, please call the office on 01684 892002 and follow the instructions on the answer machine. Our wardens are contactable through the telephone system every day, including evenings and weekends to report issues.

In an emergency, always call 999.

Privacy Policy

In line with the new General Data Protection Regulations (GDPR) we have updated our privacy policy. For information on the data we collect and how we will use that data, please take a look at our privacy policy below.

Christmas closing

Please be aware that the Malvern Hills Trust office will be closed for Christmas from 4pm on Monday 23rd December and will reopen at 9am on Thursday 2nd January. For urgent enquiries, wardens will still be contactable on 01684 892002. The staff and Trustees would like to wish you a very merry Christmas.

Malvern Hills Trust
Manor House, Grange Road
Malvern, WR14 3EY

T: 01684 892002
E: info@malvernhills.org.uk

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Contacting Board members

If you wish, you can contact your local Board member who will listen to your concerns and if necessary take the matter forward.

A panel consisting of Board members, including your local member, if applicable, can be made available it you wish to informally discuss issues. If the issue is still unresolved, the panel will be able to advise the best way to take this forward.

You may also ask a question at a Board or Committee meeting. This is a formal process that requires the question to be received in writing at the office by noon, 7 days prior to the meeting of the Board/Committee. Each question shall take no more than five minutes, with a maximum of thirty minutes being set aside for all questions.

Board member profiles

Board meeting dates

PROCEDURE FOR DEALING WITH COMPLAINTS

We are pleased to receive complaints (and compliments) as they help us to improve our organisation.

If you wish to make an informal complaint, you can get in touch either by phone, 01684 892002, or by personal visit, our office is open between 10 a.m. - 1 p.m. and 2 p.m. - 4 p.m. weekdays.

If you wish to make a formal complaint please see our complaints procedure for more information.

Complaints procedure